MOTOGOLF RETURN/CANCELLATION POLICY

Any warranty covering products sold by Motogolf.com is the warranty provided by the manufacture/distributor of those products. We have provided their warranty information below for your convenience:

Motogolf Return Policy:
Motocaddy does not accept return on used carts so once the cart has been used, we cannot accept returns.  No cancellations on special order items once the order has been placed. For order cancellations prior to shipment, we will need to assess a handling & credit card processing fee of 3% which will be deducted from the refund.

Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:

1. The cart is completely unused and brand new
2. It is in original packaging & new/unused condition
3. The owner pays the return freight
4. A return authority is obtained first from US distributor/manufacturer through Motogolf
5. Original shipping fee + handling fee will be deducted from the refund (approx $120)

Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:

1. A return authority is obtained first
2. It is in the original packaging
3. The owner pays the return freight
4. Up to 30% restocking fee applies of the full retail price

The cart will be returned to Distributor/Manufacturer's warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of the unit, we will issue a refund net of fees above.

No cancellations on special order items once the order has been placed. Order cancellations on select products prior to shipment may result in handling & credit card processing fee of 3% which will be deducted from the refund. More warranty details available: https://motogolf.com/pages/privacy-legal.

Motocaddy Warranty Information:

The cart will be returned to Distributor/Manufacturer's warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of unit, we will issue a refund net of fees above.

Motocaddy Product Warranty
The Motocaddy trolley & charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage, or as a result of abuse or misuse, are not covered by the warranty. The warranty is not transferable and only covers purchases made in the continental United States.

The Motocaddy Lithium battery is covered by a 5 year pro-rated limited warranty. If the battery fails in the first 24 months it will be replaced free of charge. If the battery fails in the third year the customer will cover 50% of the replacement cost, if it fails in the fourth year 70% of the replacement cost and if it fails in the 5th year 85% of the replacement cost.

If your battery and charger pass our testing or if they have failed due to damage caused by use or abuse, the customer will be responsible for all shipping and handling chargers in the return of the product and there will be no warranty coverage.

All Motocaddy Lead Acid batteries are covered by a six month warranty from the date of purchase.

All Motocaddy accessories are covered for 90 days from date of purchase.

Please retain your sales receipt or packing slip for proof of purchase. We will diagnose the problem and send the replacement part to the customer by FedEx ground or US Mail. Any parts replaced under the warranty, at no charge, do not carry a new warranty.

In the event the customer is unable to replace the part themselves, please retail all the original packaging material to return your trolley for repair. All trolleys must be returned in the original packaging. If you do not have the original packaging material Motocaddy can provide a new box at the customers expense.

In the event a replacement part is needed but not covered by the warranty the customer will be responsible for all costs.

Motocaddy Return Policy
Motocaddy does not accept return on used carts so once the cart has been used, we cannot accept returns.

Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:

1. The cart is completely unused and brand new
2. It is in original packaging & new/unused condition
3. The owner pays the return freight to Michigan or another facility as designated
4. A return authority is obtained first from US distributor/manufacturer

The cart will be returned to Distributor/Manufacturer’s  California warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of unit, we will issue a refund net of fees above. You must reply and confirm you would like to proceed before we reach out to distributor/manufacturer for a return authorization (customer has to return at their own cost with tracking # with insurance).