Product Warranties
MOTOGOLF RETURN/CANCELLATION POLICY
Any warranty covering products sold by Motogolf.com is the warranty provided by the manufacture/distributor of those products. We have provided their warranty information below for your convenience:
Motogolf Return Policy:
No cancellations on special order items once the order has been placed. For order cancellations prior to shipment, we will need to assess a handling & credit card processing fee of 3% which will be deducted from the refund.
Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:
o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight
o A return authority is obtained first from US distributor/manufacturer through Motogolf
o Original shipping fee + handling fee will be deducted from the refund (approx $120)
Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:
o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight
o Up to 30% restocking fee applies of the full retail price
The cart will be returned to Distributor/Manufacturer's warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of unit, we will issue a refund net of fees above.
Alphard Warranty Information:
2 Year Warranty
Warranty covers the unit, battery and charger of any manufacturing defects that occur during normal usage. Warranty is subject, but not limited to, the following exclusions:
Accidental damage, consumer misuse, abuse or neglect
Abnormal wear and tear
Rental or commercial use
Unauthorized modification to the product
Faulty repairs by consumer or unauthorized agent
Usage of an unauthorized 3rd party charger
Removal of, or defacing serial numbers
Proof of purchase, registration and product serial number are required for all warranty claims.
Return Policy: 30 Day Return, Must be in unopened/unused condition. Customer is responsible for round trip shipping costs. Restocking fee of up to 30% applies.
<hr>
Bag Boy Warranty Information:
A. Push/Pull Cart Warranty
POLICY: The Bag Boy Company provides the original retail purchaser of each new Bag Boy cart a limited one year warranty against defects in materials and workmanship for the cart frame and cart wheels when purchased from an authorized Bag Boy dealer. Bag Boy does not warrant the following items which are considered wear and tear items: paint, decals, tires, grips and other wear and tear items. The wear and tear items listed are only covered for warranty if the product is damaged in these respects before initial use.
REEDY: This warranty is expressly limited to the repair or replacement of a defective frame, wheel or part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made through Bag Boy Customer Service. Proof of purchase is required. A warranty registration card must be completed and received by The Bag Boy Company before a warranty claim can be processed. Warranty remedies are subject to depreciation based on age and use of the cart.
EXCLUSIONS: Improper assembly or follow-up maintenance voids the warranty. This warranty also does not cover damage from normal wear and tear, installation of parts or accessories not originally intended or compatible with the cart as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, wheels or components. Labor charges for parts changeovers are not covered by the warranty. Additionally, this warranty does not cover damage associated with commercial use, competition, or lack of technical skill of the user.
LIABILITY LIMITATION: The Bag Boy Company shall not be responsible for incidental or consequential damages including damages for personal injury, property damage or economic losses. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.
“NO FAULT” WARRANTY: If your Bag Boy cart is damaged in a way not covered by the foregoing warranty- an accident, for example – The Bag Boy Company will work with you to replace it at a reduced cost. Please check with Bag Boy Customer Service staff regarding the latest pricing, policy guidelines and produce availability. Any cart sold through this program requires that the damaged product be returned to The Bag Boy Company before the replacement item is shipped unless otherwise instructed. Please be aware that any shipping and/or labor costs are not covered as part of this program.
Serial Number is required for any and all warranty coverage.
B. Golf Bag Warranty:
Bag Boy provides a full one-year warranty on golf bags. From the date of the original purchase, Bag Boy will provide you with parts to repair your bag free of charge due to failed parts due to a manufacturing defect. If necessary, Bag Boy will replace your product during the warranty period. Proof of purchase is required to make a warranty claim and warranty is only extended to the original owner.
C. Electric Cart Warranty
Warranty Registration: Warranty registration can be made either on-line at www.bagboycompany.com or using the warranty registration card supplied with your motorized cart. It must be completed and returned to The Bag Boy Company within 14 days of purchase.
Warranty Service Problem: Purchase date of the motorized cart must be given before warranty is accepted for processing. In the event of a need for warranty service, either refer to the list of authorized service centers
Warranty Policy BAG BOY RC2: For a period of 12 months in respect of the electronics, wheels, clutches, drive dogs, axles, battery and charger and 24 months in respect of the frame, motor and gearbox, The Bag Boy Company or an authorized service center or person will repair or replace free of charge any parts found to be defective in materials or workmanship under normal use provided that:
1. The RC2 has been properly used, maintained and regularly serviced
2. The replacement or repair is performed by an authorized Bag Boy service center or the owner with The Bag Boy Company approval.
Warranty Exclusions - the following events void warranty:
a.Any defect caused by misuse, negligence, accident or failure to carry out proper maintenance procedures.
b.Any alteration performed by non authorized people or companies.
c.Fitting of parts or accessories not recommended by The Bag Boy Company.
d.Any damage caused by continued operation of the motorized cart after it is known to be defective.
e.Damaged seat support bracket on cart chassis
All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.
Parts Installed During Warranty: Warranty coverage for components installed during a motorized cart’s warranty period shall consist of the duration of the cart’s warranty period, provided the warranty installation is performed by The Bag Boy Company, an authorized service center or the cart owner on approval.
<hr>
Foresight Sports Warranty Information:
This manufacturer has a no return policy. ALL SALES FOR THIS ITEM ARE FINAL. WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES FOR THIS ITEM, AND NO REFUNDS WILL BE PROVIDED.
ForeCaddy Limited Warranty:
Foresight Sports warrants this product against defects in material or workmanship for the time periods as set forth below. This one year limited Warranty does not cover defects caused by any other reason including but not limited to misuse, modification, improper maintenance, installation, accidental impacts, or acts of God such as lightning strike or natural disasters. Pursuant to the Limited Warranty, Foresight Sports will, at its option, provide replacement of any part found to be defective due to faulty workmanship or materials, We reserve the right to inspect these parts. We will not bear any costs incurred (including carriage) due to an item being returned with a suspected fault, and after inspection no fault can be found, or it is found that the customer has not fully understood all of the functions of the ForeCaddy or the part in question.
PARTS AND LABOR WARRANTY
Exclusions to the warranty include, but are not limited to: damage during shipment if not packed in designated box; wear & tear; results of neglect, misuse or accidents; damage however caused; or utilization for any purpose other than carrying a golf bag on a golf course. Any modification from the manufacturer’s specifications are excluded. ForeCaddy used for commercial or rental purposes are excluded. The warranty is not transferable to a third party
The battery is covered by a one (1) year warranty against faulty workmanship and materials. Loss of battery performance owing to external damage (howsoever caused), misuse and/or abuse, incorrect charging or other failures not attributable to a manufacturing defect are specifically excluded from this warranty. The battery must be charged only with the charger in the package and the instructions must be followed exactly
WARRANTY SERVICE
To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging providing equivalent protection to the service facility specified. A dated purchase receipt is required.
REPAIR AND REPLACEMENT WARRANTY
Foresight Sports shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. If the failure of this product is unable to be repaired or replaced, a full replacement of the ForeCaddy will be provided. This Limited Warranty supersedes all other warranties expressed or implied.
<hr>
FTR Caddytrek Warranty Information:
Caddytrek Return Policy
If for any reason customer wishes to return their item, the item must be returned within 15-30 days after receipt, in its ORIGINAL PACKAGING, for a complete refund minus round trip ship fee + up to 30% restocking fee. The 30 day return allotment begins on the delivery date of the item. No returns will be accepted after the 30th day.
All returns to FTR Systems must be authorized prior to shipment. A Return Merchandise Authorization (RMA) number is provided solely by FTR Systems to authorize the return. Any shipment received by FTR Systems without an RMA will be refused at time of delivery and any costs associated with the refusal will be the responsibility of the customer.
Returns must be shipped in accordance with the following guidelines:
1) Returned in it’s original shipping box. 2) Package must be unopened. 3) Product must be unused. 4) Returns must include any accessories (if applicable). 5) Customer pays for return shipping.
If customer fails to adhere to FTR Systems Return Policy, the returned shipment will be refused at time of delivery and any costs associated with the refusal will be the responsibility of the customer.
To receive a RMA number, please contact FTR Systems at (702) 982-6598 x2.
All returns are evaluated at time of FTR Systems receiving the package and subject to up to 30% restocking fee. Should the package be damaged during shipping transit will be the responsibility of the customer including any additional fees. Before a refund can be issued, FTR Systems reserves the right to make a final assessment to determine the condition of the returned item(s) and to refuse the return if guidelines listed above are not met.
Exchanges
From time to time, FTR Systems Inc/Caddytrek may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with FTR Systems/Caddytrek exchange policies in effect on the date of the exchange.
Warranty
WARRANTY PERIOD?
FTR Systems’ warranty obligations are limited to the terms set forth below: FTR Systems as defined below warrants this FTR-branded product against defects in materials and workmanship under normaluse for a period of TWO (2) YEARS from the date of retail purchased by the original end-user purchaser (“Warranty Period”).
The limited warranty is effective for two years following the date of purchase. FTR Systems warranties the product against manufacture design and defect.
The manufacturer is not responsible for damage or part failure due to normal wear-and-tear or misuse of the product.
WHAT DOES THE WARRANTY COVER?
The following is covered under the terms of the limited warranty:
• YEAR 2: motors, electronics, battery, and mechanical parts.
WHAT WILL FTR SYSTEMS DO TO CORRECT PROBLEMS?
If a defect arises and a valid claim is received within the Warranty Period, at its option, FTR Systems will either
1. Send parts for replacement at no charge; or
2. Repair the defect at no charge, using new or refurbished replacement parts in cases where service work is required and performed by FTR Systems.
FTR Systems may request that you replace defective parts with new or refurbished user-installable parts that FTR Systems provides in fulfillment of its warranty obligation. A replacement product or part, including a user installable part that has been installed in accordance with instructions provided by FTR Systems, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage to the customer. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes FTR Systems’ property. Parts provided by FTR Systems in fulfillment of its warranty obligation must be used in products for which warranty service is claimed.
WHAT MUST YOU DO TO KEEP YOUR WARRANTY IN EFFECT?
Customers are encouraged to visit www.CaddyTrek.com to register their product for warranty. Customers should follow a regular maintenance program to keep their unit in top performance. Refer to maintenance and care documents provided by FTR Systems.
Customers should follow recommended use guidelines when using the product. Using the product in areas or in a manner not defined as normal operating standards for the product can void any future warranty claims.
Maintain sufficient charging on the battery at all times. Charge battery using supplied charger for product.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to products manufactured by or for FTR Systems that can be identified by the “FTR” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-FTR products or any software, even if packaged or sold with FTR Systems. Manufacturers, suppliers or publishers, other than FTR Systems, may provide their own warranties to the end user purchaser, but FTR Systems, in so far as permitted by law, provides their products “as is”. Software distributed by FTR Systems with or without the FTR Systems’ brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.
FTR Systems does not warrant that the operation of the product will be uninterrupted or error-free. FTR Systems is not responsible for damage arising from failure to follow instructions relating to the product’s use.
This warranty does not apply: (a) to damage caused by use with non-FTR Systems products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by FTR Systems; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of FTR Systems or an FTR Systems Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of FTR Systems; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any FTR Systems serial number has been removed or defaced.
Service areas. Customers that move there unit outside of defined service areas will be responsible for any shipping charges and related fees to and from their present location. For example, if a customer takes their unit outside of the U.S. and needs service, the customer will need to ship the unit to FTR Systems for service and pay for the return shipping to their new location. FTR Systems is not responsible for any shipping, taxes or duties levied as a result of shipping to or from a location outside of defined service areas.
Transfer of property. When a unit is resold, the remaining time on the warranty is transferred to the buyer. Warranties are not extended due to resale. The buyer assumes full rights regarding the warranty as defined in this document.
Extended warranties. FTR Systems does not provide extended warranties for this product.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, FTR SYSTEMS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF FTR SYSTEMS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY FTR SYSTEMS IN ITS SOLE DISCRETION. NO FTR SYSTEMS’ RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR ADDITION TO THIS WARRANTY.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, FTR SYSTEMS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH FTR PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS.
FTR SYSTEMS’ WARRANTY OBLIGATION
FTR Systems will facilitate shipping to and from its service center within the U.S. contiguous states. Service requests from Alaska, Hawaii or U.S. Territories remain eligible for service, but customer will need to facilitate shipping unit to and from FTR Systems.
For service work or parts not covered under warranty, FTR Systems will provide a detailed quote for repair and service of unit prior to doing any service work. In instances where required service work may exceed original estimate, FTR Systems will contact customer and provide updated quote of service work needed.
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact the FTR Systems representatives or, if applicable, an FTR Systems Authorized Service Provider using the information provided in the documentation. An FTR Systems’ representative or FTR Systems’ Authorized Service Provider will help determine whether your product requires service and, if it does, will inform you how FTR Systems will provide it. FTR Systems or its FTR Systems Authorized Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law.
FTR Systems may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.
( MB-6003-POL | Rev. 1.01)
Caddytrek Terms
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
This Agreement contains the terms and conditions that apply to your purchase from FTR Systems Inc. named on the invoice (Caddytrek) that will be provided to you ("Customer") on orders for Caddytrek products (“Products”) sold in the United States. By accepting delivery of the Products described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH FTR Systems Inc., IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER FTR Systems STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change without prior written notice at any time, in FTR Systems sole discretion.
OTHER DOCUMENTS
These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s), except as otherwise noted. Any attempt to alter, supplement or amend this document or to enter an order for product(s) that are subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and FTR Systems Inc.
GOVERNING LAW
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF Massachusetts, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.
Payment Terms; Orders; Quotes; Interest
Terms of payment are within FTR Systems’s sole discretion, and unless otherwise agreed to by FTR Systems payment must be received by FTR Systems prior to FTR Systems acceptance and delivery of an order. Payment for the products and services and support will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by FTR Systems. Invoices are due and payable at the time of order and the date of the invoice. The FTR Systems/Caddytrek online e-Commerce system will charge a credit card immediately upon completion of an order through our certified secured payment processor company and merchant bank. FTR Systems guarantees a full and immediate refund in case of backorder situations or pre-shipment cancellations upon customer request. FTR Systems may invoice parts of an order separately. Orders are not binding upon FTR Systems until accepted by FTR Systems. Any quotations given by SpaCom will be valid for the period stated on the quotation, or if published on the internet prices are guaranteed for one calendar week from the date of publication. Prices are subject to change without notice and might vary outside the Continental United States. Customer agrees to pay interest on all past-due sums at the current interest rate for credit card debt. Discounts are applied as agreed between the Customer and FTR Systems Inc/Caddytrek.
Shipping Charges; Taxes
Separate charges for shipping and handling will be shown on FTR Systems invoice(s), if applicable. Standard shipping charges within the continental U.S. include shipping via UPS or Fed Ex Ground or similar service. Customer may choose alternate carrier at additional charges. International shipments can be made with a mutually agreed carrier and at the customer's expense. Unless Customer provides SpaCom with a valid and correct tax exemption certificate applicable to the product ship-to location prior to FTR Systems acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order, however designated, except for FTR Systems franchise taxes and taxes on FTR Systems net income. If applicable, a separate charge for taxes will be shown on FTR Systems Inc. invoice.
Title; Risk of Loss
Title to products passes from FTR Systems to Customer on shipment from FTR Systems facility. Loss or damage that occurs during shipping by a carrier selected by FTR Systems Inc. is FTR Systems responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility.
Warranties
THE LIMITED WARRANTIES APPLICABLE TO FTR Systems Inc. BRANDED PRODUCTS ARE INCLUDED IN THE DOCUMENTATION ALONG WITH THE PRODUCTS AS WELL AS ON OUR WEBSITE WWW.CADDYTREK.COM . THERE ARE NO WARRANTIES FOR SERVICES. FTR Systems MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN THIS SECTION AND IN SPACOM'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTIES WILL BE EFFECTIVE, AND SPACOM WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES, ONLY UPON SPACOM'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED. ANY WARRANTY WILL BE VOIDED IN ITS ENTIRETY, IF A CUSTOMER HAS DISPUTED A CREDIT CARD CHARGE OR OTHER FORM OF PAYMENT RESULTING IN SPACOM NOT HAVING RECEIVED FULL PAYMENT. SPACOM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF' MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SPACOM'S RESPONSIBILITY FOR WARRANTY CLAIMS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN SPACOM'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. WE WILL NOT PAY FOR: LOSS OF USE OF YOUR PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GOLF TROLLEY PRODUCT OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, MISUSE OR MODIFICATION OF THE PRODUCT OR OTHERWISE NEITHER YOU NOR SPACOM SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.
FTR Systems Inc./Caddytrek reserves the right to modify its warranty at any time, in its sole discretion.
Products and Components
FTR's policy is one of ongoing product update and revision. FTR may revise and discontinue products at any time. FTR will ship products that have the same or better functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet, website, manual or catalogue are possible during a model year. FTR reserves all rights to modify and upgrade components during a model year. All parts are factory new, unused unless otherwise described or ordered by the Customer.
Limitations of Liability
FTR Systems Inc. DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR THE PROVISION OF SERVICES AND SUPPORT FTR Systems WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. THIS LIMITATION OF LIABILITY APPLIES BOTH TO PRODUCTS AND SERVICES AND SUPPORT CUSTOMER RECEIVES UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, FTR Systems IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF SERVICES NOT BUNDLED WITH PRODUCTS UNDER THIS AGREEMENT, FTR Systems IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF SERVICES UNDER THIS AGREEMENT.
Applicable Law
Customer agrees to comply with all applicable laws and regulations of the United States.
Service and Support
FTR Systems/Caddytrek will provide general telephone service and support to Customers in the United States, and in selected international countries in accordance with the then-current service and support policies and conditions in effect. However, FTR Systems/Caddytrek support personnel may not be able to understand or resolve any given problem, and hereby excludes any obligations or liabilities arising from a given problem not solved by FTR Systems/Caddytrek. FTR Systems/Caddytrek has no obligation to provide service or support until FTR Systems/Caddytrek has received full payment for the product or services and support that Customer purchased.
Dispute Resolution
The parties will attempt to resolve any claim, or dispute or controversy (whether in contract, tort or otherwise) against FTR Systems Inc/Caddytrek, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph, FTR Systems) arising out of or relating to this Agreement, FTR Systems/Caddytrek advertising, or any related purchase (a "Dispute") through face to face negotiation with persons fully authorized to resolve the Dispute or through mediation utilizing a mutually agreeable mediator, rather than through litigation. If the parties are unable to resolve the Dispute through negotiation or mediation within a reasonable time after written notice from one party to the other that a Dispute exists, the Dispute will be settled by binding arbitration in accordance with the then current CPR Rules for Non-Administered Arbitration. The Arbitration will be conducted before three (3) independent and impartial arbitrators. FTR Systems will appoint one (1) arbitrator and the other party or parties will appoint one (1) arbitrator. The two (2) appointed arbitrators will then select a third arbitrator, who shall be the presiding arbitrator. The arbitration hearing shall take place in Massachusetts and will be governed by the United States Federal Arbitration Act to the exclusion of any inconsistent state laws. The arbitrators shall base their award on the terms of this Agreement, and will follow the law and judicial precedents that a United States District Judge sitting in Suffolk County, Massachusetts would apply to the Dispute. The arbitrators shall render their award in writing and will include the findings of fact and conclusion of law upon which their award is based. Judgment upon the arbitration award may be entered by any court of competent jurisdiction. The existence or results of any negotiation, mediation or arbitration will be treated as confidential. Notwithstanding the foregoing, either party will have the right to obtain from a court of competent jurisdiction a temporary restraining order, preliminary injunction or other equitable relief to preserve the status quo or prevent irreparable harm, although the merits of the underlying Dispute will be resolved in accordance with this paragraph.
<hr>
Hill Billy Warranty Information:
The Hill Billy trolley & charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage, or as a result of abuse or misuse, are not covered by the warranty. The warranty is not transferable and only covers purchases made in the continental United States.
The Hill Billy Lithium battery is covered by a 24 month warranty. If the battery fails in the first 24 months it will be replaced free of charge.
If your battery and charger pass our testing or if they have failed due to damage caused by use or abuse, the customer will be responsible for all shipping and handling chargers in the return of the product and there will be no warranty coverage.
All Hill Billy accessories are covered for 90 days from date of purchase.
Please retain your sales receipt or packing slip for proof of purchase. We will diagnose the problem and send the replacement part to the customer by FedEx ground or US Mail. Any parts replaced under the warranty, at no charge, do not carry a new warranty.
In the event the customer is unable to replace the part themselves, please retail all the original packaging material to return your trolley for repair. All trolleys must be returned in the original packaging. If you do not have the original packaging material Hill Billy can provide a new box at customers the expense.
In the event a replacement part is needed but not covered by the warranty the customer will be responsible for all costs.
<hr>
MGI Warranty Information:
MGI Return Policy:
Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:
o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight
o A return authority is obtained first from US distributor/manufacturer through Motogolf
o Original shipping fee + handling fee will be deducted from the refund (approx $120)
Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:
o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight
o Up to 30% restocking fee applies of the full retail price
MGI Zip Series Models
MGI Zip Series models now come with a comprehensive 3 year warranty in mainland USA, effective on Zip Series caddies registered from July 1st 2021.
Zip Series caddies & lithium batteries registered before July 1st 2021 are covered with a standard 2 year warranty.
MGI Zip models are covered by a Limited* manufacturer’s warranty from the date of purchase.
Duration of this warranty is:
- 3 years on Zip Series partsº
- 3 years on Zip Series Lithium batteries
- 2 years on Zip Series chargers
3 year warranty applies only if registered within 30 days of purchase. Otherwise, standard 2 year warranty applies.
*MGI or an authorized service center will repair or replace any parts found to be defective in materials or workmanship under normal use provided that:
- The MGI Zip model has been properly used, maintained and regularly serviced
- The replacement or repair is performed by an authorized MGI service center or the owner with MGI approval.
- The unit has been registered online.
MGI Golf only offers a warranty within the country where purchased across all MGI caddies, batteries, chargers and accessories and is non-transferable across different countries.
For United States consumers, MGI’s warranty only covers purchases made in mainland USA and the use of the electric caddy, battery, and charger in the United States.
Warranty Exclusions
Warranties only apply to purchases and use of MGI product throughout mainland USA.
The following events will void warranty:
- Any alteration performed by non-authorised people or companies.
- Fitting of parts or accessories not recommended by MGI.
- Any damage caused by continued operation of the product after it is known to be defective.
- Damage to the seat and/or seat support bracket on the unit.
- Damage caused by partial or complete ingress of water into motor/gearbox and other major components.
- Damage caused by the unit being driven into bunkers, other course hazards or clubhouse and carpark hazards.
- Damage caused by golf balls or golf clubs.
- Application of external force to any part of the unit or battery.
- Fusion of motor or electronics through overload or continual stationary operation.
- All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.
The following events are not covered under warranty:
- Normal wear and tear;
(e.g. tyres, rubber handlebar, elastic straps, paintwork, battery performance, axles threads, charging ports on batteries and remotes, screen glass etc.) - Minor appearance defects which bear no effect on the operation of the unit and are considered by the manufacturer to be within the accepted standards.
In the event of submersion in water (partial or full) of a motorised buggy; MGI advises the complete write-off of your buggy.
The cost of replacing the water-damaged components (including labour) exceeds the price of a replacement buggy.
If you elect to purchase replacement components, i.e. motors, gearbox, motor controller and electronics, we advise the replacement of ALL components simultaneously. Replacing individual components on a water-damaged buggy poses a higher risk of future failure of other components and therefore these parts will not be covered under warranty.
Please note that MGI does not warrant water-damaged batteries and, due to fire risk, under no circumstances should they continue to be used.
All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.
Parts Installed During Warranty
Warranty coverage for components installed during a units warranty period shall consist of the duration of the models warranty period, provided the warranty installation is performed by MGI, an authorized service center or the owner on approval.
MGI Quad Series Models
The Navigator Quad is covered for a period of 3 years from the date of the purchase*, MGI or an authorized service center or person will repair or replace free of charge any parts found to be defective in materials or workmanship under normal use provided that:
- The unit has been properly used, maintained and regularly serviced
- The replacement or repair is performed by an authorized MGI service center or the owner with MGI approval.
* MGI Quad Series caddies registered before July 1st 2021 are covered with a standard 2 year warranty.
*SLA batteries and chargers are covered by a 12 month warranty only.
Warranty Exclusions
The following events will void warranty:
- Any alteration performed by non-authorised people or companies.
- Fitting of parts or accessories not recommended by MGI.
- Any damage caused by continued operation of the product after it is known to be defective.
- Damage to the seat and/or seat support bracket on the unit.
- Damage caused by partial or complete ingress of water into motor/gearbox and other major components.
- Damage caused by the unit being driven into bunkers, other course hazards or clubhouse and carpark hazards.
- Damage caused by golf balls or golf clubs.
- Application of external force to any part of the unit or battery.
- Fusion of motor or electronics through overload or continual stationary operation.
- All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.
The following events are not covered under warranty:
- Normal wear and tear;
(e.g. tyres, rubber handlebar, elastic straps, paintwork, battery performance, axles threads, charging ports on batteries and remotes, screen glass etc.) - Minor appearance defects which bear no effect on the operation of the unit and are considered by the manufacturer to be within the accepted standards.
In the event of submersion in water (partial or full) of a motorised buggy; MGI advises the complete write-off of your buggy.
The cost of replacing the water-damaged components (including labour) exceeds the price of a replacement buggy.
If you elect to purchase replacement components, i.e. motors, gearbox, motor controller and electronics, we advise the replacement of ALL components simultaneously. Replacing individual components on a water-damaged buggy poses a higher risk of future failure of other components and therefore these parts will not be covered under warranty.
Please note that MGI does not warrant water-damaged batteries and, due to fire risk, under no circumstances should they continue to be used.
All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.
Parts Installed During Warranty
Warranty coverage for components installed during a units warranty period shall consist of the duration of the models warranty period, provided the warranty installation is performed by MGI, an authorized service center or the owner on approval.
Shipping caddies to MGI for Service/Repairs/Inspection
Within warranty/repairs/inspection – If a service centre or MGI service van is not easily accessible to you for within-warranty issues, MGI will arrange to have the caddy (or other products) picked up from a location convenient to yourself. If a caddy is being returned for repair/inspection under warranty it must be packed in a suitable box with adequate protection for the caddy. If a box is not available to you, MGI will have an appropriate box sent to you prior.
Please note, until the caddy is received by MGI, MGI holds no responsibility for any damage or loss caused during transportation/shipping.
Once received it is MGI’s responsibility to ensure the caddy is safety delivered back to yourself.
Outside warranty/repairs/inspection - If a service centre is not easily accessible to you for out-of-warranty service/repair, the onus will be on yourself to arrange for the caddy (or other products) to be returned to MGI. If a caddy is being returned for repair/inspection it must be packed in a suitable box with adequate protection for the caddy.
MGI Dri-Play & Lite-Play Cart Bags
MGI Dri-Play & Lite-Play cart bags comes with a 1 year warranty. MGI Dri-Play & Lite-Play cart bags are covered by a Limited manufacturer’s warranty from the date of purchase.
MGI Accessories
MGI Accessories comes with a comprehensive 1 year warranty.
MGI Accessories are covered by a limited manufacturer’s warranty from the date of purchase.
Sureshot PINLOC 5000 Series Laser Rangefinders
Limited Warranty Sureshot™ Pty Ltd (“SS”) warrants that product delivered in this package will be free from material defects for one (1) year following the date of purchase from SS or its authorized reseller. Specifications subject to change without notice. For the purpose of this warranty, “material defect” means any defect in a SS product that can be reproduced by SS and is a substantial nonconformity from the published specifications for such product. SS shall not be responsible for any loss or damage whatsoever resulting from any defect in or associated with its products which occur or are notified by the purchaser to SS or its authorized repairer more than one year from said date of purchase.
This Limited Warranty does not apply to the battery, normal wear and tear or if any component of the Sureshot hardware is opened or repaired by an unauthorized person or company, and does not cover repair or replacement of any Sureshot laser hardware damaged by MISUSE, MOISTURE OR LIQUIDS, EXPOSURE TO HEAT, ACCIDENT, ABUSE OR NEGLECT. Dropping your Sureshot laser can permanently damage the laser, optical lenses and LCD, which is not covered under the terms of the Limited Warranty. This Limited Warranty does not cover physical damage to the surface of the SS, including cracks or scratches on the LCD screen and Lenses. This Limited Warranty does not extend to any defects which have been caused or contributed by neglect, misuse or accident, nor in respect of product which has been altered by other than authorized SS personnel or its authorized repairers. The determination as to whether the terms of this warranty are to apply to returned products is within the sole discretion of SS or its authorized repairer.
Provided any returned product is determined to be covered by this warranty, SS or its authorized repairers shall at SS’s sole discretion, repair or replace, free of charge, any products or parts thereof. In no event whatsoever shall SS be liable for any incidental, special or consequential loss or damage resulting from the purchase and/or use of its products howsoever caused and howsoever claimed. Any liability on SS under this warranty in respect of any repair and /or replacement and/or any action involving any of its products shall be limited to and not exceed the purchase price of the product in question.
The terms of this warranty are subject to relevant provisions of any Federal, State or Municipal law. Any dispute or action in relation to this warranty or the construction of it shall be subject to and conducted in accordance with the laws of the USA. Before returning any product, contact the SS Customer Support Group and obtain an RA number. Visit the Sureshot™ website www.sureshotgps.com for support contact details. If the Customer Support Group verifies that the product is likely to be defective they will issue an RA number to place on the outer package in which the product will be shipped. SS cannot accept any product without an RA number on the package. Warranty returns must also be accompanied by a copy of the dated proof of purchase. Deliver the product along with the RA number to SS.
If you ship the product you must assume the risk of damage or loss in transit. You must use the original container (or the equivalent) and pay the shipping charge. SS may replace or repair the product with either a new or reconditioned product and the returned product becomes SS’s property. SS warrants the repaired or replaced product to be free from material defects for a period of the greater of (i) ninety (90) days from the return shipping date; or (ii) the period of time remaining on the original one (1) year warranty. If there is any inconsistency between this Limited Warranty and any Warranty included in the packaging of the Sureshot device, the provisions of this Limited Warranty shall apply.
Sureshot PINLOC 6000 Series Laser Rangefinders
Limited Warranty Sureshot™ Pty Ltd (“SS”) warrants that product delivered in this package will be free from material defects for one (1) year following the date of purchase from SS or its authorized reseller. Specifications subject to change without notice. For the purpose of this warranty, “material defect” means any defect in a SS product that can be reproduced by SS and is a substantial nonconformity from the published specifications for such product. SS shall not be responsible for any loss or damage whatsoever resulting from any defect in or associated with its products which occur or are notified by the purchaser to SS or its authorized repairer more than one year from said date of purchase.
This Limited Warranty does not apply to the battery, normal wear and tear or if any component of the Sureshot hardware is opened or repaired by an unauthorized person or company, and does not cover repair or replacement of any Sureshot laser hardware damaged by MISUSE, MOISTURE OR LIQUIDS, EXPOSURE TO HEAT, ACCIDENT, ABUSE OR NEGLECT. Dropping your Sureshot laser can permanently damage the laser, optical lenses and LCD, which is not covered under the terms of the Limited Warranty. This Limited Warranty does not cover physical damage to the surface of the SS, including cracks or scratches on the LCD screen and Lenses. This Limited Warranty does not extend to any defects which have been caused or contributed by neglect, misuse or accident, nor in respect of product which has been altered by other than authorized SS personnel or its authorized repairers. The determination as to whether the terms of this warranty are to apply to returned products is within the sole discretion of SS or its authorized repairer.
Provided any returned product is determined to be covered by this warranty, SS or its authorized repairers shall at SS’s sole discretion, repair or replace, free of charge, any products or parts thereof. In no event whatsoever shall SS be liable for any incidental, special or consequential loss or damage resulting from the purchase and/or use of its products howsoever caused and howsoever claimed. Any liability on SS under this warranty in respect of any repair and /or replacement and/or any action involving any of its products shall be limited to and not exceed the purchase price of the product in question.
The terms of this warranty are subject to relevant provisions of any Federal, State or Municipal law. Any dispute or action in relation to this warranty or the construction of it shall be subject to and conducted in accordance with the laws of the USA. Before returning any product, contact the SS Customer Support Group and obtain an RA number. Visit the MGI™ website www.mgigolf.com for support contact details. If the Customer Support Group verifies that the product is likely to be defective they will issue an RA number to place on the outer package in which the product will be shipped. SS cannot accept any product without an RA number on the package. Warranty returns must also be accompanied by a copy of the dated proof of purchase. Deliver the product along with the RA number to SS.
If you ship the product you must assume the risk of damage or loss in transit. You must use the original container (or the equivalent) and pay the shipping charge. SS may replace or repair the product with either a new or reconditioned product and the returned product becomes SS’s property. SS warrants the repaired or replaced product to be free from material defects for a period of the greater of (i) ninety (90) days from the return shipping date; or (ii) the period of time remaining on the original one (1) year warranty. If there is any inconsistency between this Limited Warranty and any Warranty included in the packaging of the Sureshot device, the provisions of this Limited Warranty shall apply.
Sureshot AXIS GPS Golf Watch
Limited Warranty Sureshot™ Pty Ltd (“SS”) warrants that product delivered in this package will be free from material defects for one (1) year following the date of purchase from SS or its authorized reseller. Specifications subject to change without notice. For the purpose of this warranty, “material defect” means any defect in a SS product that can be reproduced by SS and is a substantial nonconformity from the published specifications for such product. SS shall not be responsible for any loss or damage whatsoever resulting from any defect in or associated with its products which occur or are notified by the purchaser to SS or its authorized repairer more than one year from said date of purchase.
This Limited Warranty does not apply to the battery, normal wear and tear or if any component of the Sureshot hardware is opened or repaired by an unauthorized person or company, and does not cover repair or replacement of any Sureshot laser hardware damaged by MISUSE, MOISTURE OR LIQUIDS, EXPOSURE TO HEAT, ACCIDENT, ABUSE OR NEGLECT. Dropping your Sureshot can permanently damage the GPS, motherboard and LCD, which is not covered under the terms of the Limited Warranty. This Limited Warranty does not cover physical damage to the surface of the SS, including cracks or scratches on the LCD screen and casing. This Limited Warranty does not extend to any defects which have been caused or contributed by neglect, misuse or accident, nor in respect of product which has been altered by other than authorized SS personnel or its authorized repairers. The determination as to whether the terms of this warranty are to apply to returned products is within the sole discretion of SS or its authorized repairer.
Provided any returned product is determined to be covered by this warranty, SS or its authorized repairers shall at SS’s sole discretion, repair or replace, free of charge, any products or parts thereof. In no event whatsoever shall SS be liable for any incidental, special or consequential loss or damage resulting from the purchase and/or use of its products howsoever caused and howsoever claimed. Any liability on SS under this warranty in respect of any repair and /or replacement and/or any action involving any of its products shall be limited to and not exceed the purchase price of the product in question.
The terms of this warranty are subject to relevant provisions of any Federal, State or Municipal law. Any dispute or action in relation to this warranty or the construction of it shall be subject to and conducted in accordance with the laws of the USA. Before returning any product, contact the SS Customer Support Group and obtain an RA number. Visit the MGI™ website www.mgigolf.com for support contact details. If the Customer Support Group verifies that the product is likely to be defective they will issue an RA number to place on the outer package in which the product will be shipped. SS cannot accept any product without an RA number on the package. Warranty returns must also be accompanied by a copy of the dated proof of purchase. Deliver the product along with the RA number to SS.
If you ship the product you must assume the risk of damage or loss in transit. You must use the original container (or the equivalent) and pay the shipping charge. SS may replace or repair the product with either a new or reconditioned product and the returned product becomes SS’s property. SS warrants the repaired or replaced product to be free from material defects for a period of the greater of (i) ninety (90) days from the return shipping date; or (ii) the period of time remaining on the original one (1) year warranty. If there is any inconsistency between this Limited Warranty and any Warranty included in the packaging of the Sureshot device, the provisions of this Limited Warranty shall apply.*
<hr>
Motocaddy Warranty Information:
The cart will be returned to Distributor/Manufacturer's warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of unit, we will issue a refund net of fees above.
Motocaddy Product Warranty
The Motocaddy trolley & charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage, or as a result of abuse or misuse, are not covered by the warranty. The warranty is not transferable and only covers purchases made in the continental United States.
The Motocaddy Lithium battery is covered by a 5 year pro-rated limited warranty. If the battery fails in the first 24 months it will be replaced free of charge. If the battery fails in the third year the customer will cover 50% of the replacement cost, if it fails in the fourth year 70% of the replacement cost and if it fails in the 5th year 85% of the replacement cost.
If your battery and charger pass our testing or if they have failed due to damage caused by use or abuse, the customer will be responsible for all shipping and handling chargers in the return of the product and there will be no warranty coverage.
All Motocaddy Lead Acid batteries are covered by a six month warranty from the date of purchase.
All Motocaddy accessories are covered for 90 days from date of purchase.
Please retain your sales receipt or packing slip for proof of purchase. We will diagnose the problem and send the replacement part to the customer by FedEx ground or US Mail. Any parts replaced under the warranty, at no charge, do not carry a new warranty.
In the event the customer is unable to replace the part themselves, please retail all the original packaging material to return your trolley for repair. All trolleys must be returned in the original packaging. If you do not have the original packaging material Motocaddy can provide a new box at the customers expense.
In the event a replacement part is needed but not covered by the warranty the customer will be responsible for all costs.
Motocaddy Return Policy
Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:
o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight to Michigan or another facility as designated
o A return authority is obtained first from US distributor
Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:
o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight to Michigan or another facility as designated
o Up to 30% restocking fee applies of the full retail price
The cart will be returned to Distributor’s Michigan warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of unit, we will issue a refund net of fees above. Please reply and confirm you would like to proceed before we reach out to distributor for a return authorization (customer may return on their own with tracking # or we can obtain a discounted return label from distributor ~ $110-120 discounted rate and takes approx. 2-3 business days to receive).
<hr>
PowaKaddy Warranty Information:
Powakaddy Return Policy
Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:
o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight to Michigan or another facility as designated
o A return authority is obtained first from US distributor
Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:
o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight to Michigan or another facility as designated
o Up to 30% restocking fee applies of the full retail price
The cart will be returned to Distributor’s Michigan warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of unit, we will issue a refund net of fees above. Please reply and confirm you would like to proceed before we reach out to distributor for a return authorization (customer may return on their own with tracking # or we can obtain a discounted return label from distributor ~ $110-120 discounted rate and takes approx. 2-3 business days to receive).
The cart will be returned to Distributor/Manufacturer's warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of unit, we will issue a refund net of fees above.
PowaKaddy Product Warranty
The Powakaddy trolley & charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage, or as a result of abuse or misuse, are not covered by the warranty. The warranty is not transferable and only covers purchases made in the continental United States.
The Powakaddy Lithium battery is covered by a 5 year pro-rated limited warranty. If the battery fails in the first 24 months it will be replaced free of charge. If the battery fails in the third year the customer will cover 50% of the replacement cost, if it fails in the fourth year 70% of the replacement cost and if it fails in the 5th year 85% of the replacement cost.
If your battery and charger pass our testing or if they have failed due to damage caused by use or abuse, the customer will be responsible for all shipping and handling chargers in the return of the product and there will be no warranty coverage.
All Powakaddy accessories are covered for 90 days from date of purchase.
Please retain your sales receipt or packing slip for proof of purchase. We will diagnose the problem and send the replacement part to the customer by FedEx ground or US Mail. Any parts replaced under the warranty, at no charge, do not carry a new warranty.
In the event the customer is unable to replace the part themselves, please retail all the original packaging material to return your trolley for repair. All trolleys must be returned in the original packaging. If you do not have the original packaging material Powakaddy can provide a new box at customers the expense.
In the event a replacement part is needed but not covered by the warranty the customer will be responsible for all costs.
<hr>
Super E Caddy Warranty Information:
Warranty information
The Super E Caddy comes with a 24 month warranty (Effective 6/8/22; 12 months warranty if purchased prior to this date) which covers manufacturers defects and abnormal wear. The warranty does not cover normal wear and tear or abuse/accidents caused by the operator. Only use the battery and charger that came with the cart.
Return Policy • Within 30 days of purchase, if a customer has a change of mind the cart can be returned providing that the 1) cart is completely unused and brand new, 2) It is in original packaging, 3) The owner pays the return freight to New York 4) A return authority is obtained from Manufacturer & Motogolf.com.
Within 30 days of purchase, the owners can return a used cart. This is providing 1) A return authority is obtained from Manufacturer & Motogolf.com, 2) It is in the original packaging, 3) The owner pays the return freight to Super E's warehouse, 4) Up to 30% restocking fee applies [of the full retail price]
<hr>
Stewart Golf Warranty Information:
Stewart Policy:
Whilst we work tirelessly to ensure that there are no problems with our products, as with all things mechanical, sometimes they can go wrong.
Should you suffer any problems caused by faulty materials or workmanship with your Stewart Golf Cart within the 2 year warranty period then all you have to do is call us.
Full warranty terms and conditions are of course supplied with the Stewart Golf Cart.
Stewart Return Policy
o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight to Michigan or another facility as designated
o A return authority is obtained first from US distributor
Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:
o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight to Michigan or another facility as designated
o Up to 30% restocking fee applies of the full retail price
The cart will be returned to Distributor’s Michigan warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of unit, we will issue a refund net of fees above. Please reply and confirm you would like to proceed before we reach out to distributor for a return authorization (customer may return on their own with tracking # or we can obtain a discounted return label from distributor ~ $110-120 discounted rate and takes approx. 2-3 business days to receive).
Stewart Golf Product Warranty
The Stewart Golf trolley and charger are covered by a 24 month warranty from the date of purchase. The warranty covers manufacturing defects that occur during normal use. Any breakage caused by accidental damage, or as a result of abuse or misuse, are not covered by the warranty. The warranty is not transferable and only covers purchases made in the continental United States.
The Stewart Golf Lithium battery is covered by a 24 month warranty. If the battery fails in the first 24 months it will be replaced free of charge.
All Stewart Golf accessories are covered for 90 days from date of purchase.
Please retain your sales receipt or packing slip for proof of purchase. We will diagnose the problem and send the replacement part to the customer by FedEx ground or US Mail. Any parts replaced under the warranty, at no charge, do not carry a new warranty.
In the event the customer is unable to replace the part themselves, please retail all the original packaging material to return your trolley for repair. All trolleys must be returned in the original packaging. If you do not have the original packaging material Stewart Golf can provide a new box at the customers expense.
In the event a replacement part is needed but not covered by the warranty the customer will be responsible for all costs.
<hr>
Kangaroo Warranty Information:
o chassis, wheels & upper caddie structure 1 Year!
Any failure that is the result of a defect in material or workmanship is covered by the warranty. The original owner is entitled to a no-charge repair (or replacement, at Kangaroo’s option) for 12 months from the date of purchase. Components covered by the warranty are the motor, power train, wheels, tubing, and all electronics. Necessary labor will also be at no charge. All warranty repairs must be performed at Kangaroo’s factory
o remote guidance system & electronic front drive 1 Year!
Any failure that is the result of a defect in material or workmanship is covered by the warranty. The original owner is entitled to a no-charge repair (or replacement, at Kangaroo’s discretion) for 12 months from the date of purchase. Components covered by the warranty are the motor, power train, wheels, tubing, and all electronics. Necessary labor will also be at no charge.
o CaddyCell battery and charger 1 Year!
Warranty expires 12 months from the date of shipment to the original purchaser.
o equipment and options 1 Year!
Warranty expires on Kangaroo Xtreme Slope Wheel, Scorecard Platform, Mount for remote transmitter, Swivel Cup Holder, Gallery Seat, Sand & Seed Holder, Storage Cover, Adjustable Umbrella, Umbrella Stand, Xtender for Umbrella Mount, Xtra-Gear Basket, CaddieStand and Golf Bag 12 months from the date of shipment to the original purchaser.