BATCADDY FAQ

Warranty Policy | Terms & Conditions | Frequently Asked Questions | TechTips

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BATCADDY Warranty Policy

BATCADDY® Electric Golf Caddy - Limited Warranty (Caddy purchased up to 8/31/21)

 

What is covered?
Any defect in material and workmanship resulting from personal, normal use in accordance with the owner’s manual.

For how long?
One (1) year from the day of purchase for caddy, caddy parts, SLA battery and electronics. Caddy accessories are covered under this warranty for 90 days. Lithium batteries carry a two (2) year pro-rated (2nd year) warranty.

Who gets the warranty?
The warranty is nontransferable and limited to the person who originally purchased the product.

Geographic scope:
This warranty applies only to original BATCADDY products purchased in the United States from BATCADDY, a local fully authorized BATCADDY dealer or distributor. International shipping cost for product/parts or repair services for caddies exported from the country of original purchase are not covered by warranty. While caddies and parts that are exported from the US to international countries are covered under the warranty, international shipping and all other costs, such as duty, taxes etc. related to send replacement parts or return caddies for repair are exclusively the responsibility of the customer. Our international distributors are not obliged to offer free warranty services, if a caddy has been imported by the customer to the country of that respective distributor.

LIMITATIONS & LIABILITY: IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE LIMITED TO ONE YEAR FROM DATE OF PURCHASE. WE WILL NOT PAY FOR: LOSS OF USE OF YOUR PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GOLF TROLLEY PRODUCT OR BATTERY OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, MISUSE OR MODIFICATION OF THE PRODUCT OR OTHERWISE NEITHER YOU NOR SPACOM SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

What we will do:
If your caddy or any parts thereof are defective under the terms and definitions of this warranty, we will send you replacement parts, repair it or, at our discretion, replace it at no charge to you. Refunds may be issued only according to the Company's current return policy in the Terms & Conditions.

How to get warranty service?
To get warranty service for your trolley you must contact one of BATCADDY's Service & Support Centers and provide proof of date and place of purchase of the product. At our discretion we will provide one of the following Warranty services:

• Do-It-Yourself Service: Call a BATCADDY Service Center to diagnose the problem and make arrangements to get appropriate replacement parts.
• BATCADDY Shop Service: If repair cannot be reasonably easy performed by customer, we will return your caddy or the defective parts in question to one of our Service Centers and repair or replace them at our expense.
• 3rd Party Shop Service: In certain cases repairs might be performed faster and more cost effective by a local 3rd party mechanic or repair shop, and BATCADDY might choose such services at our discretion. In such cases BATCADDY will reimburse reasonable repair cost.

For warranty services you must retain the original packing material in the event you need to ship your product back to one of our Service Centers. Charges for replacement packaging and shipping of such will apply.

Upon contacting a BATCADDY Service Center or authorized dealer we will determine the appropriate service option under this warranty. The contact numbers, e-mails and addresses of our Service Centers can be found on our website at http://batcaddy.com/pages/Contact-Us.html

What this warranty does not cover:
This warranty does not cover wear parts, such as rubber tire treads or remote control batteries or scratches/dents on frame or components caused by normal use. The warranty does not cover damage to the caddy caused by batteries or chargers other than those supplied by BATCADDY or third party damage caused by batteries and chargers in general. The warranty does not cover any defects resulting from accidents, damage while in transit to our service locations, or damage resulting from alterations, misuse or abuse or ignoring of operating instructions, lack of proper maintenance, water damage due to hosing down or power washing product or submerged contact with water hazards, lakes or other water bodies, any loss of control of the unit resulting in equipment or consequential damage, unauthorized repair or modifications of the product, affixing any attachment not provided with the product, overloading of the product, fire, flood, or acts of God, or failure to follow the instructions in the Owner’s manual. This warranty also does not cover any international shipping cost or foreign repair services due to exportation of the cart from the country of original purchase.

This warranty is the only one we will give on your product, and it sets forth all our responsibilities regarding your product. There are no other express warranties! Please read our legal notice and terms and conditions at www.batcaddy.com as they may contain additional regulations and legal obligations or restrictions between the parties.

This warranty gives you specific legal rights, and you may also have other rights that vary under local and State law.

WARRANTY INFORMATION (After 9/1/21)

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BATCADDY Terms & Conditions

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

This Agreement contains the terms and conditions that apply to your purchase from BATCADDY LLC, named on the invoice ("BATCADDY") that will be provided to you ("Customer") on orders for BATCADDY products (“Products”) sold in the United States. By accepting delivery of the Products described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH BATCADDY, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER BATCADDY STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change without prior written notice at any time, in BATCADDY's sole discretion.

OTHER DOCUMENTS
These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s), except as otherwise noted. Any attempt to alter, supplement or amend this document or to enter an order for product(s) that are subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and BATCADDY.

GOVERNING LAW
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.

Payment Terms; Orders; Quotes; Interest
Terms of payment are within BATCADDY's sole discretion, and unless otherwise agreed to by BATCADDY, payment must be received by BATCADDY prior to BATCADDY's acceptance and delivery of an order. Payment for the products and services and support will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by BATCADDY. Invoices are due and payable at the time of order and the date of the invoice. The BATCADDY online e-Commerce system will charge a credit card immediately upon completion of an order through our certified secured payment processor company and merchant bank. BATCADDY guarantees a full and immediate refund in case of backorder situations or pre-shipment cancellations upon customer request. BATCADDY may invoice parts of an order separately. Orders are not binding upon BATCADDY until accepted by BATCADDY. Any quotations given by BATCADDY will be valid for the period stated on the quotation, or if published on the internet prices are guaranteed for one calendar week from the date of publication. Prices are subject to change without notice and might vary outside the Continental United States. Customer agrees to pay interest on all past-due sums at the current interest rate for credit card debt. Discounts are applied as agreed between the Customer and BATCADDY.

Pre-Order Information
When placing an order for an item in Pre-Order status, your credit card is charged at the time you place the order. This process guarantees that you receive the item you order as soon as new stock is received. If you would rather not be billed at the time you place your order, please contact us by phone to be placed in the waiting list for when new stock arrives. Please note that being on the waiting list does not guarantee the delivery of the item once stock arrives. All prepaid orders are filled prior to offering remaining stock to customers on the waiting list. Pre-Order shipping dates are estimates to the best of our knowledge and are contingent upon, but not limited to, ocean liner shipping schedules, US Customs and Home Land Security inspections, weather and trucking company schedules. We will keep customers informed about any deviations.

Shipping Policies
Separate charges for shipping and handling will be shown on BATCADDY's invoice(s), if applicable. Standard shipping within the continental U.S. include shipping via Fedex or UPS Ground or similar service. Customer may choose alternate carrier at additional charges. Shipping to Hawaii, Alaska and International shipments can be made with a mutually agreed carrier and at the customer's expense.

Special delivery instructions may be requested at time of order, however, Fedex or UPS are not obligated to honor any instructions related to date, time or location. All shipments exceeding $200.00 in value will require a signature at delivery. Customer may opt to waive the signature requirement at checkout but once an order has been shipped with signature requirement it CANNOT be removed. The shipment can be rerouted or held in the carriers terminal for pick up but BATCADDY will NOT be responsible for any additional shipping cost or return shipping resulting from this change. BATCADDY, LLC is not liable for any loss, theft or damage that may occur if the signature requirement has been waived by the customer.

Additional Shipping Fees & Surcharges (Effective 08/19/2019)

• Shipping/Address Changes made PRIOR to tracking number is issued via email to customer
  No Charge - Change of address, removal/addition of "Required Signature" for package
• Shipping/Address Changes made AFTER tracking number is issued via email to customer, but PRIOR to package being tendered to the shipping carrier
  $15 per Package - Change of address, or removal/addition of "Required Signature" for package
• Shipping/Address Changes AFTER package has been tendered to shipping service
  $50 – for rerouting of package to a different address other than specified in original order
  $70 + 10% restocking fee – for shipments cancelled/recalled during transit and returned to sender or packages refused at delivery address and returned to sender

NOTE: We require a signature for any shipment over $200 value by default, but give customers the option to waive the signature at check-out. Once a package has been tendered to the shipping carrier, Required Signatures CANNOT be added or removed, neither by us nor the customer (fraud prevention). The customer designated in the delivery address must contact the shipping company directly to make individual arrangements for alternate delivery options (reroute, hold at Fedex facility/store)

Shipping Policy for JuCad Accessories
All JuCad accessories listed on our website should be treated as "Special Order" items which may ship directly from the manufacturer and incur International shipping charges. The shipping charges posted for JuCad Accessories reflect these charges on a per item basis. All accessories ordered with a JuCad golf caddy will ship free with your caddy and additional shipping charges will be refunded. Orders for multiple JuCad accessories will be reviewed by our staff and excess shipping charges will be credited accordingly. To avoid the calculated charges imposed on the website, please feel free to call us with your JuCad accessories order at (888) 669-6740.

Taxes
Unless Customer provides BATCADDY with a valid and correct tax exemption certificate applicable to the product ship-to location prior to BATCADDY's acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order, however designated, except for BATCADDY's franchise taxes and taxes on BATCADDY's net income. If applicable, a separate charge for taxes will be shown on BATCADDY's invoice.

Title; Risk of Loss
Title to products passes from BATCADDY to Customer on shipment from BATCADDY's facility. Loss or damage that occurs during shipping by a carrier selected by BATCADDY is BATCADDY's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility.

Warranties
THE LIMITED WARRANTIES APPLICABLE TO BATCADDY-BRANDED PRODUCTS ARE INCLUDED IN THE DOCUMENTATION ALONG WITH THE PRODUCTS AS WELL AS ON OUR WEBSITE WWW.BATCADDY.COM . THERE ARE NO WARRANTIES FOR SERVICES. BATCADDY MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN THIS SECTION AND IN BATCADDY'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTIES WILL BE EFFECTIVE, AND BATCADDY WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES, ONLY UPON BATCADDY'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED. ANY WARRANTY WILL BE VOIDED IN ITS ENTIRETY, IF A CUSTOMER HAS DISPUTED A CREDIT CARD CHARGE OR OTHER FORM OF PAYMENT RESULTING IN BATCADDY NOT HAVING RECEIVED FULL PAYMENT. BATCADDY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF' MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BATCADDY'S RESPONSIBILITY FOR WARRANTY CLAIMS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN BATCADDY'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. WE WILL NOT PAY FOR: LOSS OF USE OF YOUR PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GOLF TROLLEY PRODUCT AND BATTERY OR CHARGER OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, MISUSE OR MODIFICATION OF THE PRODUCT OR OTHERWISE NEITHER YOU NOR BATCADDY SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

This warranty applies only to original BATCADDY products purchased in the United States from BATCADDY, a local fully authorized BATCADDY dealer or distributor. International shipping cost for product/parts or repair services for caddies exported from the country of original purchase are not covered by warranty. While caddies and parts that are exported from the US to international countries are covered under the warranty, international shipping and all other costs, such as duty, taxes etc. related to send replacement parts or return caddies for repair are exclusively the responsibility of the customer. Our international distributors are not obliged to offer free warranty services, if a caddy has been imported by the customer to the country of that respective distributor.

BATCADDY reserves the right to modify its warranty at any time, in its sole discretion.

Return Policy
BATCADDY products that are purchased directly from BATCADDY by a Customer may be returned by Customer in accordance with BATCADDY's "Return Policy" in effect on the date of the invoice. Unused items in new condition and in original packaging only may be returned for full credit within 10 days of receipt of product, excluding shipping and handling charges. Customer is fully responsible for two way shipping cost of returned items. Please contact us at 1-888-669-6740 or batcaddy@batcaddy.com with an order number and reason for the return before shipping the item back. All returns must have an assigned Return Authorization number (usually the original order number) clearly written on the outside label to be accepted. NOTE: products that have been purchased through one of our authorized independent dealers must be returned according to that dealer's respective return policy. Refunds can only be issued by that dealer, because BATCADDY has no original financial transaction for such purchases with the customer. Such returns must have a dealer RA authorization which has been communicated to BATCADDY before a return shipping is being initiated and accepted by BATCADDY. It is recommended that you insure the item before returning it. For returns after the initial return period and used caddies for up to 30 days after the original purchase date a restocking charge of 20-25% of the original purchase price (depending on condition), excl. shipping & handling charges applies. Customer is fully responsible to cover original and return shipping and insurance charges. Product must be returned in its original packaging, including Styrofoam cushioning to protect from transportation damage. Charges for the supply of replacement packaging will apply. Return acceptance after 30 days after the original purchase date are at BATCADDY's sole discretion and subject to depreciation fees assessed by BATCADDY's technical staff.

Exchanges
From time to time, BATCADDY may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with BATCADDY's exchange policies in effect on the date of the exchange.

Products and Components
BATCADDY's policy is one of ongoing product update and revision. BATCADDY may revise and discontinue products at any time. BATCADDY will ship products that have the same or better functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet, website, manual or catalogue are possible during a model year. BATCADDY reserves all rights to modify and upgrade components during a model year. All parts are factory new and unused unless otherwise described or ordered by the Customer. All Products are being factory floor tested before final packaging causing slight abrasions on tires or other wear parts. These are merely a sign of quality control testing.

Limitations of Liability
BATCADDY DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR THE PROVISION OF SERVICES AND SUPPORT BATCADDY WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. THIS LIMITATION OF LIABILITY APPLIES BOTH TO PRODUCTS AND SERVICES AND SUPPORT CUSTOMER RECEIVES UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, BATCADDY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF SERVICES NOT BUNDLED WITH PRODUCTS UNDER THIS AGREEMENT, BATCADDY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF SERVICES UNDER THIS AGREEMENT.

Service and Support
BATCADDY will provide general telephone service and support to Customers in the United States, and in selected international countries in accordance with the then-current service and support policies and conditions in effect. However, BATCADDY's support personnel may not be able to understand or resolve any given problem, and hereby excludes any obligations or liabilities arising from a given problem not solved by BATCADDY. BATCADDY has no obligation to provide service or support until BATCADDY has received full payment for the Product or services and support that Customer purchased.

Dispute Resolution
The parties will attempt to resolve any claim, or dispute or controversy (whether in contract, tort or otherwise) against BATCADDY, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph, "BATCADDY") arising out of or relating to this Agreement, BATCADDY's advertising, or any related purchase (a "Dispute") through face to face negotiation with persons fully authorized to resolve the Dispute or through mediation utilizing a mutually agreeable mediator, rather than through litigation. If the parties are unable to resolve the Dispute through negotiation or mediation within a reasonable time after written notice from one party to the other that a Dispute exists, the Dispute will be settled by binding arbitration in accordance with the then current CPR Rules for Non-Administered Arbitration. The Arbitration will be conducted before three (3) independent and impartial arbitrators. BATCADDY will appoint one (1) arbitrator and the other party or parties will appoint one (1) arbitrator. The two (2) appointed arbitrators will then select a third arbitrator, who shall be the presiding arbitrator. The arbitration hearing shall take place in Novato, California and will be governed by the United States Federal Arbitration Act to the exclusion of any inconsistent state laws. The arbitrators shall base their award on the terms of this Agreement, and will follow the law and judicial precedents that a United States District Judge sitting in Marin County, California would apply to the Dispute. The arbitrators shall render their award in writing and will include the findings of fact and conclusion of law upon which their award is based. Judgment upon the arbitration award may be entered by any court of competent jurisdiction. The existence or results of any negotiation, mediation or arbitration will be treated as confidential. Notwithstanding the foregoing, either party will have the right to obtain from a court of competent jurisdiction a temporary restraining order, preliminary injunction or other equitable relief to preserve the status quo or prevent irreparable harm, although the merits of the underlying Dispute will be resolved in accordance with this paragraph.

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BATCADDY Frequently Asked Questions

GENERAL QUESTIONS

Why should I use an electric golf push cart vs. a regular push cart or a golf cart?
BATCADDY: Electric golf caddies provide you with a series of benefits, such as improved health and fitness, weight loss, lower handicap and a better overall golf experience, as well as economic benefits due to the saved rental cart fees. On Average a BATCADDY pays back for itself within one season considering a $15.00-$20.00 rental cart fee. The caddy basically gives you the experience to play like a Tour Professional, i.e. walking but not having to carry, push or pull and thus avoiding any strain or fatigue which will most definitely impact your golf game. The real question is why should I not use an electric golf caddy and continue to carry my bag or waste money on riding cart rental fees? Please also read our Product Benefits section on our website.

What is the difference between a remote controlled and a manually controlled motorized golf trolley?
BATCADDY: The remote controlled caddy can be operated via a handheld remote transmitter up to 100 yards distance. The manually controlled caddy is also power assisted but steering and speed control needs to be performed manually on the handle, so you will have to walk close to the caddy while operating it. Some of the manual carts have a semi-remote capability called "timed advanced function" whereby you can send the caddy a certain distance forward stopping automatically. The remote controlled caddy can also be manually operated via a seamless rheostat control on the handle. It especially comes in handy when walking off the fairway or after putting, because you don't have to walk back to your cart.

How do I know if a motorized golf push cart is not too complicated for me to operate and maintain?
An electric caddy does require some minimal technical understanding and affinity, as it is a rather sophisticated, yet easy to use electrical/mechanical device with moving and wear/consumable parts. Remote controlled carts require a little bit more involvement/touch and forward looking operation than the manual carts, as they will follow the topography of the course. Eventually, wear and consumable parts need to be replaced, so look for a supplier who has all parts in stock, offers technical support and is transparent in parts pricing. Our sincere advice is: if you don't know clockwise from counter clockwise, left from right, plus from a minus battery pole or cannot read instructions or expect pushing a button and the caddy will follow you automatically from the 1st tee to the 19th hole - Don't buy an electric golf caddy!

Will the golf cart follow me?
BATCADDY: No! The type of carts that follow you are not widely used anymore. The main disadvantage of the sensor based “Follow-Me” technology is, that it is rather cumbersome to use and often the contact between caddy and operator can be lost depending on walking speed and turning movements of the operator. Because the caddy is driving behind the operator, he/she might not even notice when the contact is lost. In addition one needs to constantly turn the system off and on when hitting a shot or walking to the green to make a putt, and/or switch between Follow-Me and remote function to retrieve them when done putting or going off the fairway. It’s more a reactive system compared to today's widely used proactive direct remote control technology which is more intuitive and easier to use. In summary: Sounds nice in theory but has issues in reality.

What is better? A rear wheel or a front wheel drive?
Front wheel driven caddies have some distinct disadvantages: Due to the motor being integrated into the front wheel there is additional weight which needs to be lifted when turning. Also the wheel spins when lifted, and the caddy tends to lose traction going uphill. It's also more difficult to repair. The rear wheel drive is definitely the way to go!

What kind of golf bag should I be using with an electric caddy? Can I use my current carry/stand bag?
Electric caddies are designed for standard cart bags. Carry bags with legs or uneven weight distribution are not very well suitable, as the legs will prevent the bag from being centered or properly affixed causing shifting during operation which will negatively impact the tracking of the cart. Hence, we recommend a standard cart bag with an even oval shape design, possibly with separate club compartments to prevent club shifting and noise, and plenty of pockets to optimize weight distribution in the bag/cart. Recommended dimensions are: 34.5" (minimum height) x 9" (width) x 11" depth. Our bag supports accommodate many different shapes and sizes but the above measurements are ideal dimensions. BATCADDY offers a cart bag in our online store.

What makes your caddies better than those of your competitors?
BATCADDY: BATCADDY has basically introduced this type of product to a broader audience in the US by lowering the price point and significantly widening the distribution through retailers. Our caddies offer a unique and superior combination and balance of performance features, design, quality, service and value. BATCADDY incorporates US and European design and Marketing/Distribution savvy with Asian manufacturing capabilities. Unlike some other brands our caddies are designed as motorized golf caddies from ground up and not just retrofitted push carts. Please refer to our Product Information section for detailed product features and benefits and don't hesitate to compare us to any of our competitors at any level. When purchasing an electric caddy please also always consider the after-sales service. According to many of our customers BATCADDY has the industry's best customer service, and response time (Testimonials). Our sincere advice: Never buy this kind of product from amateurs on auction sites other than from our authorized dealers, or from shady/new outfits without real physical addresses or service phone numbers. You want to make sure you get service and parts when you need it during the life of your caddy and warranty back-up as advertised. Check a company's track record, and if they actually have a real physical location. There are various "imitators" on the market who have tried to copy our caddies as well as Marketing strategy, but they are usually years behind and ship out of a "garage". BATCADDY is a well established company since 2004 with the appropriate technical and industry certifications required for this type of product, such as the FCC, IC in Canada. We have alliances with other world renowned caddy manufacturers to offer product in even the highest price caddy segments. We are considered the best value in the market with the broadest product offering and best customer service by our nationwide reputable dealers/retailers and consumers. That's why we continue to grow at an amazing pace, despite the current economic climate. We are a global company represented in the US, Canada, Europe and Asia with an array of reputable retailers representing our product line. Don't go for second best!

What are the practical/operational differences between the sealed lead acid and the lithium batteries?
BATCADDY: the fairly new and emerging lithium technology for golf carts offers a significantly higher power density, which means that much more power can be stored in a much smaller and lighter space. Practically that results in a much lighter and smaller battery with longer durability per charge as well as a much longer life time. Specifically, you can now replace a 12V 35Ah SLA battery on a remote controlled caddy with two motors usually running 27 holes per charge with a total lifetime of about 150 charges, with a 12V 20/21Ah Lithium battery running 36 holes per charge and a total lifetime of about 500 charges. This increases the number of rounds by a factor of 4 -5. This all while at the same time reducing the weight by 75% and the size of the battery by 50%+, so less handling and storage effort. Lastly, the absence of lead makes the lithium battery more environmentally friendly. The slight drawback is the still much higher price of the lithium battery, but economically that can be justified by the much better performance and higher convenience.

Can I retrofit my current sealed lead acid battery caddy or upgrade later from a SLA to a lithium?
BATCADDY: Yes. All our caddies are designed to operate with a 12V system compatible with both SLA and our special lithium chemistry battery. Other caddies are using a 24V lithium system which prevents the switch.

What is the USB port for?
BATCADDY: USB (Universal Serial Bus) is a worldwide industry standard for connection, communication and power supply of electronic devices. Most electronic gadgets are equipped with it nowadays, and on your caddy you can use it to plug in/charge a cell phone, GPS or any other electronic device. For more information about USB, please reference the Wikipedia page at http://en.wikipedia.org/wiki/USB.

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GENERAL BATTERY QUESTIONS

How can I determine if I need to replace my BATCADDY battery?
There is no exact measurement of capacity with a chemical battery. You can only measure voltage and then estimate capacity based on measured voltage and how it performs in use. As a reference our new Lead Acid (SLA) batteries SLA battery fully charged should range between 13.3V to 13.6 V (±0.1). Our new Lithium fully charged should range between 14.4V to 14.6V(±0.1). As the battery is used and ages this maximum voltage will decrease. If your battery is slowing down at the end of a round, or not even making 18 holes it is time to replace the battery. To confirm this, re-charge the battery, then measure the voltage if it reads well below the range of a good battery; you need a new battery. Battery testers are available on the website - Multimeter for Battery Testing

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SLA BATTERY QUESTIONS

How should I handle and maintain my sealed lead acid battery in order to get optimal performance and life time?
Please fully charge the battery BEFORE the first use: this can take 8 to 16 hours for the charger indicator light to change from red (charging) to green (charged). It is recommended to take the battery off the charger after the battery is charged, i.e. the charger light is green.
Subsequent charges of the battery: these can take from 3-8 hours, depending on load and course conditions, for the charger indicator light to turn from red (charging) to green (charged). It is recommended to take the battery off the charger after the battery is charged, i.e. the charger light is green.

Do not leave the battery on the charger for extended periods of time. Overcharging might damage the battery and will also will void the warranty.
Do not fully deplete your battery, charge after every 18 holes. Complete depletion will significantly shorten the life of the battery.
Do not secure the battery lead to the caddy with the silver battery lead screw. In case of a tip-over the battery cable should pull out to prevent damage.
Do not store the battery on concrete or other cold surfaces.
Do not store in an area that goes below freezing. During periods of inactivity, the battery should be fully recharged once every 4-6 weeks; this is a maintenance charge and should not take long. It is recommended to get a volt meter so you can measure the voltage in the battery. A new fully charged battery should read about 13.5V.

NOTE: There are times when a battery shows appropriate voltage in idle condition, yet the battery doesn't work. If this occurs, the battery should be retested under load.

How long does the battery last?
BATCADDY: Our batteries are rechargeable deep cycle (NOT car/motorcycle batteries) sealed lead acid batteries which must be maintained by you. They are rated to last on average for at least 27 holes or 6-7 hours of play per charge (anyone advertising longer operational functionality on the same ratings batteries is very likely overstating the continuous battery performance). Depending on the weight of your bag, topography of your course and the distance of travel they might last longer or shorter. However, we recommend to recharge the battery after every 18 holes or 5 hours of play for at least 5 hours, as complete drainage reduces the life time of a battery significantly! The overall life time for sealed lead acid and any other batteries used by any caddy OEM is dependent on a variety of factors, other than purely the number of charges, including but not limited to frequency between charges, duration of charge, level of drainage, idle time between usages, storage conditions and duration and overall shelf life. We usually predict a battery lasting anywhere between 120-180 charging cycles, if it is used frequently and according to instructions. Do not leave the battery on charger for extended periods of time and do not store them on cement of metal surfaces. We do cover our batteries 100% according to our published warranty policy, and any potential additional coverage is at our discretion.

Do I have to take the battery out of the battery carry case when charging?
BATCADDY: No. You can leave the battery in the case during charging or long term storage. The only time to take the battery out of the case is when the case is wet after rainy conditions or to replace the battery or bag.

Lithium Battery Care & Handling Instructions

To get maximum life/reliability out of your battery, here are some helpful hints:

IMPORTANT: STUDY AND FOLLOW ALL SAFETY HANDLING INSTRUCTIONS IN THE MANUAL!!

ONLY use the supplied or an especially dedicated lithium charger for your battery. Any other charger will damage your battery and void the warranty.

Please fully charge the battery BEFORE the first use: this can take 8 hours for the charger indicator light to change from red (charging) to green (charged). It is recommended to take the battery off the charger after the battery is charged, i.e. the charger light is green.

Subsequent charges of the battery: these can take from 3-8 hours. It is recommended to take the battery off the charger after the battery is charged, i.e. the charger light is green.

Do not fully deplete your battery, charge after every 18 holes. Complete depletion will significantly shorten the life of the battery and void the warranty.

Do not leave the battery on the charger for extended periods of time. Overcharging will void the warranty. It is recommended to charge the battery shortly before you play again, instead of right after you have played.

Do not secure the battery lead to the caddy with the silver battery lead screw. In case of a tip-over the battery cable should pull out to prevent damage to the plug socket.

Do not store the battery on concrete or other cold surfaces or in areas with freezing temperatures. A cool, dry place is the best way to store your battery (short & long term).

Do not expose the battery to excessive heat or direct sun for long periods of time or store it in hot areas (car trunks, garages etc). LI batteries do not like high temperatures.

Do not submerge the battery in water. The case is not sealed and battery will be damaged!

Do not expose or throw the battery into open fire. EXTREME FIRE HAZARD

Do not drop the battery to prevent damage to electronic battery management system

Unlike SLA batteries, lithium batteries should be stored at a lower charge state during longer periods of inactivity. The ideal charge state is 40-50% of capacity.

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BATCADDY QUESTIONS

I read some negative product reviews on some public websites? How do you comment?
BATCADDY: First, product reviews have become a competitive weapon nowadays, so often these reviews can be "fabricated" by competitors. Often the case when a specific competitor is named. Also, we have a customer base of several 10,000 customers operating since 10 years, and 99%+ of our customers are very satisfied or even thrilled about the value and performance of our caddies. If a handful of disgruntled customers (less than 0.05%) are having an issue or problem, then this is a pretty good performance statistically. We have an overall return rate of under 1%. Usually the 99% of satisfied customers don’t take the time to write good reviews. Also, in many cases these issues are self-inflicted and stem from accidents caused by operator errors. Bumping the caddy into walls, curbs, overturning it at high speed, running it into sand traps, sprinkler wells, or other hazards, and similar stunts will very likely lead to damages. Like any other mechanical/electrical equipment, if you treat it right, it will return the favor. Operation of these electric caddies, especially the remote controlled ones, does require some practice and skill and in most of these cases people went out there and just crashed the cart. Our staff has been playing with these caddies since 10 years, and nobody has broken a single part yet. Like in life in general, "Common Sense" applies! However, in most of these cases we also take the caddy back for a full refund. We do not want, nor do we need unsatisfied customers. The same people also seem to think that our competitors caddies, who have mostly copied our carts, are different or better while even cheaper! Think again! BATCADDY is by far the market leader and even the creator of this industry in the US. We are represented by most major golf retailers and 100s of smaller outlets, and our design and Marketing strategy has been imitated and copied over and over, because we offer exceptional value. To think that our caddies are poorly designed seems to be a little naïve.

How do I operate my caddy properly?
BATCADDY: Common Sense applies! Electric caddies, even models with the Anti-Tip wheel, are 3-wheel mechanical vehicles susceptible to tipping over in certain situations. Turning at fast speeds, crossing steep side hill terrain, driving into potholes over bumps, roots, sprinkler heads or curbs, driving in steep uphill or downhill situations are all potential hazards that could cause your caddy to tip over, crash and damage the cart and/or your golf equipment. The general rule is NOT to go where it can be dangerous and, if in such situations guide your caddy manually and carefully. Never run your caddy over curbs, but assist it manually to prevent wheel damage or tipping. Learn the physical limits of your caddy before you drive it into challenging situations. Don't operate your cart in heavy rain or drive it through deep casual water. Electric and water don't mix! When you leave your caddy to make a putt or for other reasons, never leave it pointed towards a hazard such as water, bunkers or public streets etc. On occasion it can happen that you push a remote control button by accident (for example when stored in a pocket) and the caddy starts moving unintentionally in which case you don't want it to end up in water or other dangerous hazards or endanger others. Don't steer your caddy with the remote when on narrow cart paths, bridges, near hazards or other people, but rather guide it manually. An appropriate mix between remote and manual steering will give you the optimal performance. Again, common sense and preventive/defensive driving are the best policy to protect and enjoy your investment for many years.

Does my caddy have a brake?
BATCADDY: Our caddies (both remote and non-remote) are equipped with free-wheeling 12V DC motors which have the advantage that you can push your caddy freely even without power. This makes maneuvering in many standard situations on and off the golf course much easier, and you will never be stuck on the course, even if you lose power. This also means that the caddy will roll and accelerate downhill. In order to prevent this from happening, the caddy should be parked parallel to the decline, just like you would with a regular push cart. When going downhill we recommend holding onto the caddy to prevent excessive acceleration. All our remote controlled caddies do have a STOP button which will stop the caddy instantaneously. We recommend to avoid using this function at accelerated speeds going downhill, as excessive torque on the drivetrain components can be generated through the combination of weight and high speed.

What do the lights on the handle mean?
BATCADDY: The red, yellow and green LEDs on the handle indicate the level of charge of the battery. When the battery is fully charged they all should be lit. As the battery drains itself first the green, then yellow will go off. If only the red is on it's time to recharge.

My caddy has no power when I try to turn it on?
BATCADDY: Please check if all electrical connections are tight. Also check the fuse in the red cable of the battery leads within the battery carrying case. If broken please replace with a standard 30 Amp automotive fuse. (Newer models don't have a fuse)

My caddy tends to track to one side. What is the cause for that and what should I do?
BATCADDY: All caddies will follow the weight and slope. If the weight in your bag is unevenly distributed the caddy will always tend to track to that side. Make sure that the weight in your bag is distributed evenly and the bag sits straight on the supports and cannot shift. Please test the tracking of your caddy without the bag on even terrain. The tracking can be adjusted via the adjustment mechanism mounted to the front wheel on all X3 and X4 models. Please open the axle nut and the tracking eye rod located on the right side of the front wheel. Shift the wheel as needed and tighten the screws in reverse order. Don't over tighten the nuts. The wheel must be able to spin freely. Again during operation make sure the bag is positioned straight and cannot shift, and the weight in your bag is evenly distributed. Operate the caddy in a forward looking manner taking the topography and the slope into account. Occassional directional adjustments might be necessary.

Do caddies interfere with each other when playing with other BATCADDY carts?
BATCADDY: No. The remote controls have slightly different frequencies, so they don't interfere with each other.

My remote control loses connection at times. Am I doing something wrong?
BATCADDY: Remote operation interference can be caused by several reasons. Cell phone towers and strong alarm systems emitting radio waves can have a significant effect. Contrary to some people's belief residential homes along the golf course should not interfere with remote operation. Also, enclosing the strap antenna with your hand while operating the remote can cause loss of remote connection from as close as 5-10 yards. Please let the antenna freely hang in front of the remote to optimize reach and connection. Also, check your remote control batteries and test the remote for lose rattling parts inside (something might have come loose if the remote was dropped on a hard surface). Sometimes the remote also needs to be resynchronized with the caddy (see below). You can also lose connection if the distance between caddy and operator becomes too long.  General advice: never operate the caddy too far from you, so that you can always reach it. Common sense applies! For any further assistance please contact one of our Service Centers.  

I lost or replaced my remote control and just received a replacement. How do I reprogram or resynchronize the new unit?
BATCADDY: In order to resynchronize a new remote control you need to have the caddy under power (turned on) with the rheostat speed control in OFF position. Best to reboot, i.e. turn the caddy off and then back on. For 2010 and later models within 30 seconds of powering the caddy on (the controller is now searching for a new signal) point the remote towards the caddy a few feet away and press forward or reverse repeatedly, or in some cases continuously for about 10-20 seconds or until the caddy starts moving. If the caddy does not start moving within 30-45 seconds, release and repeat process from the beginning (reboot). Please make sure that the caddy is powered on during this procedure. For pre-2010 models expose the controller box in the battery tray by opening the plastic lid in the tray. Now push the green button on the side of control box while simultaneously pushing either the forward or reverse button repeatedly on the new remote transmitter for ca. 10 sec. We recommend to take the wheels off or jack up the caddy during synchronization to prevent the caddy from getting away. If you have problems with synchronization please contact one of our Service Centers. rest assured it ALWAYS works, so try a few times before you call.

I accidently drove my caddy into a water hazard, and it does not turn on anymore. What shall I do?
BATCADDY: Remove the caddy from the water as soon as possible! Disconnect the battery (do not use the On/Off switch) and take it out of the carry bag to dry off. Drain all water from the controller box and its compartment and quick dry with a towel. Completely let the controller dry out in a warm, dry place, possibly supported by a hair dryer. If the handle was submerged, open up the handle shell and dry out the handle circuit board, rheostat and wiring. This process should last about 1-2 days max. If your battery lead has a fuse box, check and possibly replace the fuse. Do not turn the caddy on until the drying process is complete. In many cases the caddy comes back to life after a while. If not, please contact one of our Service Center for assistance. General advice: when leaving your caddy behind, never leave it pointed to a water or other hazard but towards the open fairway. If near water or when crossing bridges, always handle your caddy in manual mode or be very close to it, so any operational mistake can be avoided.

I received my BATCADDY model and it has the free new integrated scorecard/umbrella holder accessory. How do I assemble it properly?
BATCADDY: Please refer to the assembly instructions in the box.

How do I attach the BATCADDY waiting seat?

• X3 Series Caddy Seat Installation Instructions: Download
• X4/X8 Series Caddy Seat Installation Instructions: Download

The golf season is over and I am ready to store my BATCADDY? What is your advice?
BATCADDY: We recommend to clean the caddy using a damp cloth or brush for the wheel treads. DO NOT use a hose or power washer and keep moisture away from the electronics in the handle and controller box/compartment! Lubricate and protect the axles and wheel cores from oxidation with WD-40 or similar lubricant. Store in a dry, cool/non-freezing place. Give the battery a final full charge over night, unplug and store in a cool but non-freezing place. DO NOT leave the battery plugged into the caddy or charger! DO NOT leave the battery on a concrete or metal floor, but ideally place on a wooden shelf. If possible recharge the battery every 6-8 weeks. Recharge before first use in Spring, and you should be in great shape for the next season. Stay warm!

How do I synchronize my remote?

• Remote from 2014-present (remote with a RED STOP button and an ON/OFF switch)
  Step #1 - Power your caddy off for at least five (5) seconds.
  Step #2 - Hold down the stop button on the remote. Make sure the remote is powered on and the red light comes on.
  Step #3 - Continue to hold down the stop button and power up cart.
  Step #4 - Continue to hold down the stop button until the LED light on the handle blinks.
  Step #5 - Cart is now in "sync".
  Test each function to assure all are functioning. You are ready to go!
• Remote from 2010-2013 (remote with a BLUE STOP button and an ON/OFF switch)
  Step #1 - Power your caddy off for at least five (5) seconds.
  Step #2 - Hold down the forward button on the remote. Make sure the remote is powered on and the red light comes on.
  Step #3 - Continue to hold down the forward button on the remote and power up the cart.
  Step #4 - Start counting slowly. Before you count 15 the cart will start to move (make sure nothing is in front of it and hold the handle).
  Step #5 - Cart is now in "sync".
  Test each function to assure all are functioning. You are ready to go!
• Remote from 2010-2013 (remote with a wire antenna)
  Step #1 - Power your caddy off for at least five (5) seconds.
  Step #2 - Hold down the forward button on the remote. Make sure the red light comes on.
  Step #3 - Continue to hold down the forward button on the remote and power up the cart.
  Step #4 - Start counting slowly. Before you count 15 the cart will start to move (make sure nothing is in front of it and hold the handle).
  Step #5 - Cart is now in "sync".
  Test each function to assure all are functioning. You are ready to go!
• Remote from 2010 and earlier (the controller...not the remote...has a green button)
  Step #1 - Remove controller cover and expose the controller.
  Step #2 - Find the green button on the small plastic side of the controller
  Step #3 - Power-up cart. Press and hold-in the green button on the controller
  Step #4 - While holding the green button in, start pressing and releasing the forward button on the remote. Process may take 5-15 seconds.
  Step #5 - Cart is now in "sync".
  Test each function to assure all are functioning. You are ready to go!

How do I replace the rear wheel axle pins?
Replacing the rear wheel axle pins can be accomplished using the following procedure and some basic tools/supplies.

Tools/Supplies
(1) 1/8 inch (.125) hardened steel punch
(1) Hammer
(1) Solid Piece of Wood to Support Axle

Procedure
#1) Remove the wheel from the axle to expose the axle pin (sprocket must also be removed on 4-Series caddies).
#2) Support the axle with a piece of wood to make sure the axle is not bent while driving out the pin.
#3) Using the hardened steel punch, hammer out the axle pin. Once the axle pin is over halfway out, you can use the replacement pin to punch out the rest of the way.
#4) Align the new pin so an equal amount is exposed on each side of the axle.
#5) Reattach the caddy wheel (reattach sprocket and wheel on 4-Series caddies).

My Battery Charger turns RED few minutes after I plug it into the outlet to charge the battery. Is my charger working properly?
BATCADDY started shipping Smart Chargers in mid-2019. The older Standard charger has a single LED light that is RED while charging and GREEN when full. Smart charger has a RED LED that is always on showing the charger is powered up. It then has 4 Green LEDs that will flash and light up in sequence as it fills. When all 4 GREEN LED lights are on and not flashing the battery is full. This is explained on the charger itself. It is best to plug the charger into the battery first. Then plug into the wall.

Additional info RE Charger: If you plug the lithium charger that BATCADDY has been using for the past couple years without the battery into the wall...the light is green... if you plug the battery into the charger...the light turns red...the time the light remains red (usually more than an hour and maybe as many as five) is dependent on how depleted the battery is and how much of a charge it needs...once fully charged the light turns green. If at that time, you unplug the battery from the charger for a minute...then plug it in again...the charger light will turn red but only for 30 seconds or so while it goes thru the cycle of seeing what the voltage of that battery is...and as soon as it senses the battery is already fully charged (14.5 volts), the light turns green again.

The "smart" charger works the same way but it has the four separate lights for the charging cycle.

The real measure of whether the charger is working properly or not would be to get a voltage reading of the fully charged battery. If it is reading roughly 14.5 volts, then it is fully charged. If the battery is not stopping on the golf course, then there is no issue.

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For Technical Support please contact one of our Service Centers. All contact numbers and e-mails, including Sales & Marketing and Administration can be found on our website under Contact Us.

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BATCADDY TechTips

How to Assemble Your BATCADDY Cart

BATCADDY Tech Tips - Understanding & Troubleshooting Your Batcaddy Remote Control

BATCADDY Wheel Tread Replacement - Adhesive Application

BATCADDY Tech Tips - Tracking Adjustment (Screw Type)

BATCADDY Tech Tips - Tracking Adjustment (Thumb Wheel)

BATCADDY Tech Tips - Opening & Closing Your Batcaddy X3R

BATCADDY Tech Tips - Replacing Your Batcaddy X3 Series Circuit Board (2013 & Earlier Models)

BATCADDY Tech Tips - Replacing Your Batcaddy X3 Series Circuit Board (2014 & Later Models)

BATCADDY Tech Tips - Replacing Your Batcaddy X3 Series Rheostat (2013 & Earlier Models)

BATCADDY Tech Tips - Replacing Your Batcaddy X3 Series Rheostat (2014 - 2019 Models)

BATCADDY Tech Tips - Troubleshooting Your Batcaddy Electrical System

BATCADDY Tech Tips - Replacing Batcaddy Handle Components (X4/X8 Series & X3 Series [2019 & Newer])

BATCADDY Tech Tips - Replacing Your Batcaddy Controller

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